Over the past several years, market research firm Consulta has provided an independent window into consumers’ experience of South Africa’s largest medical aid schemes.
They use survey results to assign each of the country’s five biggest schemes an overall score, indicating and ranking consumer satisfaction with the schemes.
SAcsi: a scientific measure of customer satisfaction
To determine the medical aid sector’s South African Customer Satisfaction Index (SAcsi), a random sample of 1757 medical aid members were asked several weighted questions, contributing to an overall score out of 100 for each scheme.
The higher the rating, the greater the indicated satisfaction of consumers.
Consulta’s use of a multi-equation econometric model means that the SAcsi survey results are one of only a few reliable measures of what consumers collectively rate as the best and worst medical aid schemes in South Africa.
Latest SAcsi survey results
Discovery Health, the largest medical aid scheme in South Africa, has topped the consumer satisfaction charts again. According to the SAcsi survey results from the end of last year, the healthcare component of the Discovery Group best met customer expectations in terms of quality and value.
So what are the benchmark schemes, and how did they rate? From highest to lowest, the latest scores are as follows:
- Discovery Health – 74.8
- Bonitas – 73.1
- Medihelp – 72.6
- Momentum – 72.2
- GEMS – 64.3